Privacy Policy

1. Introduction & Scope

Welcome to Saqr Living Technologies LLC ("Saqr Living", "we", "our", or "us"). We respect your personal privacy and are committed to safeguarding the data you share when engaging with our luxury smart home automation, building management systems (BMS), audio-visual integrations, and technical engineering services across the United Arab Emirates.

This Privacy Policy outlines our standards in full compliance with UAE Federal Decree-Law No. 45 of 2021 regarding Personal Data Protection (PDPL) and relevant regulations enacted by the UAE Data Office.

2. Information We Collect

To design, engineer, and commission bespoke smart technology systems, we may collect:

• Contact Identification: Full name, corporate entity, email address, mobile/telephone number, and Dubai property location.
• Architectural & Engineering Specifications: Floor plans, electrical single-line drawings, MEP blueprints, and room-by-room lighting or HVAC automation preferences.
• Inquiry & Consultation Details: Quotation requests, preferred project timelines, budget parameters, and technical requirements submitted through our website or discovery calls.
• System Telemetry & Device Diagnostics: When authorized under AMC service packages, encrypted network status and gateway telemetry to monitor smart villa uptime.

3. How We Use Your Information

We utilize the collected information strictly for legitimate commercial and engineering purposes:

• Preparing tailored engineering proposals, BOQs (Bills of Quantities), and automation design concepts.
• Fulfilling contractual commitments including equipment procurement, KNX programming, on-site commissioning, and handover documentation.
• Delivering dedicated 24/7 AMC preventive maintenance, emergency dispatch, and firmware updates.
• Communicating critical service advisories, warranty notifications, and technical product updates.

4. Smart Home Security & Device Credentials

We adhere to strict military-grade cybersecurity protocols. Client local Wi-Fi passwords, KNX bus encryption keys, smart lock access codes, and IP camera credentials are never stored in unencrypted forms. All network configurations and remote access connections use enterprise TLS 1.3 encryption and multi-factor authentication (MFA).

We never sell, lease, or monetize client personal data or private residence floor plans to any third parties under any circumstances.

5. Data Retention & Your Rights

In accordance with the UAE PDPL, you possess the right to request access to your personal data, request corrections to inaccurate records, or request complete erasure of your records upon completion of project warranties and statutory retention periods.

6. Contact Our Compliance Office

For inquiries regarding this Privacy Policy or to exercise your data rights, please contact our Data Protection Liaison: